Basically I will still be doing the Help Desk but through an off-site vendor.
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Just so you all know, it is still myself on the back end and not anyone from Fresh Desk.
They just provide the mechanisms to which I use, that is all.
With this occurring, all sites will lose internet access temporarily. December 20, 2016 Chatro instability and state of business: I know you all have noticed and are tired of the constant up and down instability that Chatro is going through and based on some of your responses through the Help Desk, I can't blame you.
I'll be reterminating some cabling, switching cables to different ports on the switch, and reconfiguring a few servers. The fact of the matter is we are getting slammed by DDo S and Do S attacks from random and indeteriminate sources. This is difficult to admit but this is going to take a bit of time to sort out.
So now Chatro is running at a cost at what it used to run on BUT admittedly is not at its pinnacle by any stretch. I started at Chatro in '98 so don't dare think I want to see this place go byebye because I will do all I can to prevent that.
However, that doesn't mean there won't be snags along the way and huge pains in the ass from the user end and on the admin end.
December 17, 2016 Help Desk is changing For years I've been using os Ticket to provide a help desk for you all in case you had issues, concerns, or needed to reach me directly.
However, I've decide to offload that Help Desk to a new vendor called Fresh Desk.
For now, I'll be working on the backend and resetting this, restarting that until some quality of service can return, even if briefly.