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If live chat on your website is a prospect’s first point of contact with your company make sure to put your best foot forward.
That may mean having your most senior sales or marketing person respond to incoming messages.
Live chat software is one of the easiest, low cost and high impact solutions for SMBs. Maran’s company provides hosting and storage solutions. If it’s taking you too much time to manage multiple threads, limit the number of conversations you tackle at once.
Based in the Netherlands, his one-man shop has the highest satisfaction rating of the hundreds of thousands of Pure Chat users. “Chat also allows us to be much more responsive to our users’ needs.
Tech Guru’s outsourced IT strategy and help desk service company in Minneapolis, Minnesota has a 96% happiness rating using Pure Chat.
Approximately 25% of consumers report switching to a competitor because they are tired of being kept on hold.
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He achieved a 99% satisfaction rating with live chat support. Phone conversations are clunky and slow, and it takes a lot longer to resolve problems when I need to put you on hold and then find a technician who’s not already on the phone.
After thousands of live chat support conversations, in-depth interviews and more we’ve boiled down the expertise of our small business customers into the top five tips for great live chat support. Phone calls are ridiculously inefficient for both us and for the caller, and I think people are starting to realize that they’re best left as a last resort,” - Daniel Derasmo, Service Desk Analyst at Tech Guru.
Make sure that you have the right person responding to chat messages.