When a trader displays or advertises goods (for example, by displaying them on a shelf in a shop alongside a price ticket) it is usually giving consumers what is referred to as an 'invitation to treat'.The consumer can then make an offer to buy the goods.Where a consumer presents himself as a business (for example, by buying goods for personal use from a trade outlet on a trade account) the law does not consider him to be a consumer.
In order for a term to be binding it must clearly be part of the contract and be legal.
Terms given to a consumer after the contract is made (for example, terms written only on the back of a receipt) are not part of the contract and they have no effect.
If you are a trader that allows another person to act in your name or on your behalf you would still be responsible for those contracts - for example, if you employ people to make contracts for selling cars to your customers or you sub-contract with someone else to supply labour when building a wall.
Back to top For the purposes of this guide, a 'consumer' is an individual who, in his dealings with a trader, is not acting for the purposes of a business.
It answers questions that are commonly raised by traders about their obligations towards the individual consumer.
If you are a 'person' acting for purposes relating to your trade, business, craft or profession then you are a 'trader'.
New rules also apply to the supply of services and the Act sets out, for the first time, specific rules relating to digital content.
This is a guide to the rights and obligations that arise when a trader supplies goods to a consumer.
This guidance is for England & Wales On 1 October 2015 the Consumer Rights Act 2015 changed the rules relating to the supply of goods, services and digital content for contracts made from that date.
A single set of rules now apply to all contracts where goods are supplied, including sale, hire, hire-purchase and work / materials contracts.
Under the contract, the consumer will agree to pay the trader a sum of money and/or do something else in return for the goods the trader supplies.