Right now I am down until this can be fixed Hi Michael, Sorry you experienced a crash while using Quicken 2017 after the update to R4. And QClean does not remove the folders, which is why I wrote the article.
You should see the name of your file on the File menu. If Windows 10, the Build information is needed, because each build does not behave the same way.
I do want to be clear that this is not a beta test of our patch.
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This will help us understand if it is something with the program itself or how it is interacting with logging into your Quicken ID, or if there is something we are not handling right on starting up with your data file.
If it does crash can you try doing step 1 again and then creating a new data file by clicking File New.
You haven't included your operating system's information.
Thanks, Quicken Dale Hi @ Michael Heath , See this Article for New Posters: https://getsatisfaction.com/quickencommunity/topics/add-your-quicken-information-to-your-posts-plus-...
Unfortunately, I had downloaded (but not accepted) a week's worth of transactions before the crash. It does look like they've taken R4 down because I've been trying to force it so I can see my transactions.
Now those aren't showing up except for the notification flag next to each account. What a mess, I've been a Quicken user for over 20 years and 2017 is a disaster it seems.
Once you uninstall you will stay on R3 as we are not distributing in case.
Our process is to provide a limited release of the product instead of giving to every customer once we are ready.
This process allows us to work with customers ,more directly if any issues come up during the limited release.
Our limited release process allows us to prevent any issues from impacting a large number of users or if absolutely necessary roll back the release very quickly.
You need to restore the data file to some point before the problem presented it self and you will be able to get your downloaded transactions a second time, but it means that you will need to redo any work that you have done since that backup.