Search the Window Event Logs for indications of trouble, and take any action necessary to correct it.Scan the headers below for best practices in all areas of SEP and lots of links to helpful guides, as well as a way to get a free analysis of your SEP environment at the bottom using Symantec’s Best Kept Secret.I'm having an issue with some of my SEP clients not updating A/V definitions from the SEPM server.
Additional Clarification: The Intelligent Updater files are designed to update client installs for SEP or SAV only.
These files do not contain the required files needed by a SEPM or SAV Parent to additionally update any clients attached.
This document explains how to update Symantec Endpoint Protection definitions by running Live Update.
TEM managed clients should receive updates automatically from the server.
If a client is not receiving updates automatically, follow this process.
Managed Symantec Endpoint Protection (SEP) clients do not update virus definitions.One possible cause is that old or corrupted virus definitions present on the SEPM prevent the SEPM's ability to update the SEP clients with new virus definitions.If the database server is out of space or if the table used to store definitions has reached its quota, there will likely be error messages in the Windows Event Logs.These clients are configured to receive their updates from their Symantec Endpoint Protection Manager (SEPM).The SEPM shows old virus definitions in "Admin Server Activity logs may provide details on the nature of the failure.It even explains the best way to use a MS-SQL database for large environments.