By default an installation of Lync Server does not contain any pre-installed or pre-approved updates, this must be performed manually by an administrator.
This is basically the same process as was used in Office Communications Server except that now there are multiple update packages, which on the surface appear to be identical.
Additionally Microsoft plans to release new versions of the Lync Phone Edition client quarterly as Cumulative Updates (CU).
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Secondly there is a brand new Lync Phone Edition client which only runs on the new Aries family devices: the Polycom CX500, CX600, CX3000 and Aastra 6721ip, 6725ip.
Although the client features are identical between the Aries devices the firmware is unique between the different manufacturer’s devices in order to support differing hardware components and physical features.
The process is even simpler to support, except for the case that a pre-release beta device is in question. The reboot simply triggers the phone to look for an update without waiting as long.
The large majority of Aries devices in existence today will have at least the Release Candidate version (4.0.7457), if not already at RTM. While waiting the IIS server logs on the Lync Server can be viewed to see what the phone is up to, as well as keep an eye out for the update version check.
So there are now three separate packages which can be downloaded: one for the original Tanjay devices, a second for Polycom’s Aries devices, and a third for Aastra’s Aries devices.
These packages unfortunately are all identically named as so be careful when downloading more than one at a time.
First, the original touchscreen-based client which started in OCS on the CX700 and was updated for Lync.
This client looks nearly identical to the previous version but has a few tweaks (most prominently a Lync Server branded background).
Lync Server 2010 now has multiple versions of the update package, as they are both different clients (with different interfaces and features) as well as different device designs between vendors.
The Lync Phone Edition client now has two different interfaces.
But unless a device ‘checks-in’ for an update nothing will appear in these logs so starting with the IIS logs is a good troubleshooting habit.